Frequently Asked Questions

This is the FAQ, any questions contact us on

whatsapp:+8618892693143,You can also scan the code, or click the link

link:https://wa.me/message/QWLS63QDFZJLO1

how to calculate shipping？
1：Provide the specific address, zip code,
2：we will check with the international freight forwarder
3：Freight is charged by international freight forwarder

how to buy？
1：First confirm the shipping cost
2：Then trade on Alibaba International Station

Can 100KG weight play?？
yes
Design load 120KG
Add pontoon load 200KG

warranty ？
1：one year warranty for the whole machine (half a year warranty for water lease)
2：During the period, free accessories and online guidance will be provided. We will pay for the freight

What should I do if I don’t need it after purchase?
1：Due to the high cost of international shipping
2：Our solution is
Second hand resale in your local area
3： We provide you with resale customers
4:：second-hand is very easy to sell

How to ship and how long will it take?
1：Shipping from China
2：General shipping 300-800USD
Air freight 600-1500USD
3：Europe and America 40 days
4：Asia 10-20 days
5：other please consult

how long can play ？
About 1 hour,
novices can play for 3 hours,
because it is easy to fall into the water

how long to charge？
There are fast and slow charging options
1：Fast charge for 3 hours（Add 50USD）
2：Slow charge for 6 hours

can i play in sea water？
yes,
just rinse with fresh water after the end,
and spray the metal parts with anti-rust agent

What are the battery parameters?
Ternary lithium battery, the battery cell adopts SK Korea
ES2301：48V,74AH,3.2KWH
ES0802：72V,51AH,3.6KWH

The difference between the products？
The key is the material
1: ES2301.ABS material, durable and anti-fall
2: ES2302.EPP material, lightweight and convenient
3: ES0802. Calcium carbonate, cooler and harder
4: ES0803. Calcium carbonate, cooler and harder
See our comparison table for details